At Florist Lower Clapton, our commitment is to provide the freshest and most beautiful flowers to homes and businesses throughout the Lower Clapton area. Each bouquet is carefully crafted to meet strict quality standards, ensuring you can enjoy vibrant, long-lasting blooms. We stand by our fresh flowers guarantee with every order delivered in Lower Clapton and the surrounding neighbourhoods.
Your satisfaction is our top priority. If your order arrives damaged or the flowers are not up to our usual high standards, please notify us on the day of delivery. Our policy covers all flowers and plants that appear wilted, bruised, or otherwise damaged upon arrival. To help us resolve your concern promptly, please keep both the original packaging and the flowers and contact our team with photos of the damage.
We guarantee the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to the included instructions. If your bouquet fades or wilts within this time despite proper care, let us know. As a trusted local florist, we are dedicated to making sure you experience the best possible quality from our arrangements.
If a quality issue occurs within the five-day freshness window, you have the option to request either a full refund or a replacement bouquet. Our team will assess the issue based on your feedback and photos, then offer you the most appropriate resolution. Refunds are processed via the original payment method. If you choose a replacement arrangement, we will deliver your new bouquet as quickly as possible to the same Lower Clapton address.
We value feedback from our customers and strive to continuously improve our services. Should you wish to make a complaint about our flowers, delivery, or service, simply get in touch via our customer support form or contact page. Please provide details of your order and the nature of your complaint. Our team will aim to acknowledge your message within one working day and resolve all complaints promptly—typically within three working days, depending on the issue's complexity.
Florist Lower Clapton is proud to be your reliable neighbourhood flower expert, serving households and businesses in and around Lower Clapton. We appreciate the trust our community places in us and will always go the extra mile to ensure your complete satisfaction, from the moment you order to the time you receive your beautiful, fresh flowers.
Thank you for choosing Florist Lower Clapton. Our friendly and knowledgeable team is always here to help with any questions or concerns about your order. We are honoured to play a part in your celebrations and important moments, and are dedicated to upholding our fresh flower promise for every customer we serve in the Lower Clapton area.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
