Ordering Flowers Online: Terms and Conditions for Lower Clapton Florist Customers

Online Flower Delivery Terms & Conditions – Florist Lower Clapton

Introduction

Welcome to Florist Lower Clapton. We provide an online platform enabling customers to order and receive flower deliveries across Lower Clapton and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. Please read these terms carefully before using our service. If you do not agree with any part of these terms, you should not place an order with us.

These Terms & Conditions apply to all customers in Lower Clapton and nearby areas seeking fresh flower arrangements, bouquets, and related products for delivery.

1. The Order Process

1.1. Upon visiting our online shop, you will be able to browse our selection of flower arrangements and related items. To place an order, select the desired product(s), provide any necessary customisation instructions (such as colour preferences or occasion notes), select a delivery date (where options are available), and supply the required recipient details.

1.2. Once you have completed your order, you must submit your details for payment and confirm acceptance of these Terms & Conditions. A summary of your order will be displayed prior to payment for you to review.

1.3. After your payment is successfully processed, you will receive an order confirmation on-screen and, depending on our systems, a follow-up confirmation. This email will contain key details about your order including items purchased, recipient information, delivery address, and chosen delivery date.

1.4. Please ensure all recipient and delivery details are accurate. Florist Lower Clapton cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

1.5. All orders are subject to availability. In rare cases where an ordered item is unavailable, we reserve the right to substitute products of similar value and style. We will, wherever reasonably possible, inform you of any significant substitutions prior to dispatch.

2. Payment Terms

2.1. Payment for all products and services is required in advance. Accepted payment methods are displayed during the checkout process and include major debit and credit cards, and other reputable payment gateways as provided at the time of ordering.

2.2. All prices displayed on our website are in GBP (£) and include VAT where applicable. Delivery charges, if applicable, will be clearly shown as part of the checkout process before payment is taken.

2.3. Your order will only be processed after receipt of full payment. If payment is not received or is declined, your order will not be fulfilled.

2.4. We take reasonable care to keep the details of your order and payment secure, but, unless we are negligent, we will not be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

3. Delivery Policy

3.1. We offer flower delivery services across Lower Clapton and the surrounding areas. Our standard delivery dates and times, including any cut-off times for same-day delivery, will be specified on our website at the time of order.

3.2. We will make every reasonable effort to deliver on your chosen date, but in some circumstances, delays may occur which are outside our control (including severe weather, supply chain disruptions, or incorrect recipient details). In such cases, we will inform you as soon as possible and arrange delivery as soon as reasonably possible.

3.3. If the recipient is not available at the time of delivery, we will follow your instructions (e.g., leave with a neighbour, in a safe location). Where such instructions are not provided, our driver will attempt to leave the flowers with a neighbour or in a safe place, and a delivery card will be left if possible. Alternatively, we may contact you or the recipient to reschedule delivery at a suitable time.

3.4. Delivery is deemed complete once the flowers have been delivered to the address provided. We cannot accept liability for missing or damaged goods once delivery has been completed, except where damage is reported as outlined below.

4. Quality and Substitutions

4.1. We take great care to ensure our flowers are of the freshest quality and match the description provided online. Due to natural variations and seasonal availability, specific flowers or colours may occasionally be substituted for similar items of equal or greater value, ensuring your bouquet maintains its overall style and quality.

4.2. If you are not satisfied with the quality of the flowers received, please notify us promptly, preferably within 24 hours of delivery. We may, at our discretion, request photographic evidence to assess the issue. Where the quality is not to standard, we will offer to replace the goods or refund part or all of the purchase price, as appropriate.

5. Cancellation and Refund Policy

5.1. You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellation requests must be made using the processes outlined on our website. Orders cancelled after this cut-off cannot be refunded due to the perishable nature of our products and the need for timely preparation.

5.2. Orders for same-day or express delivery cannot be cancelled or amended once confirmed for dispatch, except at our discretion or where statutory consumer rights apply.

5.3. In the event that we are unable to fulfil your order, you will be notified promptly and offered a full refund or the opportunity to reschedule or amend your order.

6. Customer Responsibilities

6.1. You are responsible for ensuring all information provided to us is accurate, including recipient details and delivery instructions. Mistakes may result in delays, non-delivery, or additional charges.

6.2. You agree to check your order carefully before submission and to contact us immediately if you spot an error. Where possible, we will attempt to correct errors before dispatch, but cannot be held liable for any errors not reported in a timely fashion.

6.3. Recipients must be available to accept deliveries, or alternatively, suitable arrangements for safe drop-off must exist as described in Section 3.3.

7. Limitation of Liability

7.1. Florist Lower Clapton’s liability to you shall not exceed the value of the products ordered. We shall not be responsible for any indirect or consequential losses, including but not limited to loss of profits or business interruption.

7.2. Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, for fraud, or for any other liability that cannot be excluded or limited by law.

7.3. We shall not be held liable for delays or failures in delivery due to circumstances outside our reasonable control, including but not limited to acts of God, adverse weather, traffic conditions, or disruptions in supply.

8. Data Protection and Privacy

8.1. Any personal data provided to us in connection with your order, such as contact information for you and your recipient, will be processed in line with our Privacy Policy and General Data Protection Regulation (GDPR). We use this data solely for the purposes of fulfilling your order, providing customer support, and enhancing your customer experience.

8.2. You can request access, correction, or deletion of your personal data at any time, in accordance with applicable data protection laws.

9. Amendments to Terms & Conditions

9.1. We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page and the date of the latest revision will be noted. You are advised to review this page periodically to ensure your continued agreement with the terms in effect at the time of ordering.

10. Governing Law and Jurisdiction

10.1. These Terms & Conditions and any disputes arising from them or related to the supply of our products shall be governed in accordance with the laws of England and Wales.

10.2. By placing an order with Florist Lower Clapton, you agree that any dispute or claim arising out of or in connection with yourself and Florist Lower Clapton will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. General Provisions

11.1. If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, this will not affect the remaining provisions which will continue to apply fully.

11.2. Our failure to exercise or enforce any right or provision of these Terms & Conditions will not constitute a waiver of that right or provision.

11.3. These Terms & Conditions are intended to benefit only the customer who places an order and us as the supplier, and no rights are conferred on any other party under the Contracts (Rights of Third Parties) Act 1999.

12. Contact and Feedback

If you have any questions about these Terms & Conditions, or would like to provide feedback on your experience, please contact us using the details provided on our website. We value all customer feedback and aim to ensure your experience with our Lower Clapton flower delivery service is positive and straightforward.

Thank you for choosing Florist Lower Clapton for your online flower delivery needs across Lower Clapton and the surrounding neighbourhoods.